I am actually sharing on behalf of my sister's experience. Not going to make this a long story but hopefully with enough reviews someone will reach out to her and be honest about the status of her car so I can call our legal representation and let them know we wont need them. For a warranty car (or any car really) to be at a dealership for over month for a thermostat is insane. And yes I can say that because I have worked as a Service Advisor so I know xxxxxxxx when I hear it which I why I advised my sister to reach out to Hyundai corporate office from the beginning. Especially when she was told on the 14th of August (in which the car had already been sitting at the dealership for two weeks) that the part was being ordered but she has also been communicating with Hyundai corporate office and her case manager was given a different story when they talked to the service advisor. It's bad when the corporate person at Hyundai expressed frustration with the different stories they have been receiving. She also called this morning early and a man picked up and informed her that he worked in the shop, when he asked what kind of car she had and she told him, he stated "oh that car. they haven't even ordered the part for that yet". Just because someone is in a loaner car does not mean they want to be paying a car note for a car they don't have. Whatever you do, take your vehicle to an actual Hyundai dealer and not Hyundai of Dundalk which we found out is owned by Easterns which started to make sense why there is no communication or my sister hasn't received a call back when she leaves messages. They are not the greatest business to deal with (and yes I know from experience because I've given Easterns two chances at buying vehicles from them)I know it gets busy as a service advisor but when you have a car (especially a warranty customer) sitting for over a month, they should escalate the communication to a service manager/director if they are unable to keep up with their assigned service vehicles. And by the way, these 5 star reviews have to be coming from the employees friends/families or someone who may have just purchased from them and has not yet experienced the service center. If you want to see real reviews, visit Yelp and Google reviews.

Do not recommend buying a car from Dundalk in another state. Delays and mixups at every turn and though speaking to multiple representatives little and slow response. Promised concessions (water proof mats) never arrived. They talk a nice talk, but little to no follow-up. Car listed at 10 miles-actually had over 400. They even forgot to release their Bluelink controller, so I could not use immediately.

Had such a great experience at Hyundai of Dundalk! Kesean was helpful, funny, reassuring, and most importantly honest, which made the whole process feel comfortable and easy. Everyone there was genuinely nice, the managers and other sales guys kept us laughing, one brought my little guy crayons, and another even tossed us some Doritos while we waited it took a total of 3 hours but that's expected. Financing with Zee was fast and efficient, and he even helped get my interest rate about 3% lower than the good Navy Federal rate I came in with. Overall, I was really impressed with the entire experience and absolutely love my new Santa Fe. Nothing but good things to say!

Took hours to be seen, staff were very unorganized with no communication. When calling the dealership no response ever.

Adam was super helpful. I walked in with no idea of what car I wanted and he helped me find the vehicle I wanted. He was able to let me get a mobile mechanic out there as well to inspect the car and had a great test drive. Very funny guy as well. Definitely request to work with him if you can.

I have dealt with many dealerships, and sales people in the past, but the salesperson i dealt with was on the ball. Always focused ,answered all my questions, polite, and just the kind of guy you would want guiding you threw the pressures of car buying. His name is Rajivh. And goes by Raj. Just great. And I can also praise dealing with a manager named Colin. He made the deal that i offered happen. And in my 60 years of buying cars, this may have been the best deal I ever negotiated. It probably had much to do with end of the month incentives. So when buying a car, have a plan and offer in mind. Thanks Colin and Raj.

Worst dealership practices, horrible communications. No one keeps you updated with what going on with the car. Just horrible horrible.

Great sales if you come prepared.Need to work on wait times. Other than that it was great service. Definitely recommend shopping here for a call.

ILLEGAL PRACTICES! DO NOT PURCHASE FROM THIS DEALERSHIP. They are currently under fire from the MVA, BBB, MD attorney general, and have broken many laws just to make a quick dollar from naive customers. No one in the dealership has a sales license which is highly illegal for a dealership, they never ever give customers their money back unless they say they will take legal action. They will pay stuff your monthly payment, tell you they're giving you the best apr when in reality they're giving you the highest percentage they can to make more money for themselves, they will make you run your credit (mandatory according to them) before they can give you your numbers on your vehicle which is also highly illegal. Please do yourself a favor and research OFAC, the EEOC and you will see they fail to uphold the rights of consumers. I purchased a vehicle from here in FEBUARY and have yet to receive my tags I'm in NJ. All this dealership does is lie lie lie lie. Don't listen to the one sentence reviews. Read the ones from REAL ACCOUNTS and experiences. All 5 star reviews are fake or from day of purchase before their lemon stops working. They are a highly shady, illegal, and scam "business". My lawyer is working on getting this place shut down for good. Good riddance.

Stress, Frustration, no communication, no response, disappointment, disregard everything, dishonesty , delays , no response, broken promises

I went in to look at a car and everything was handled quickly and easily. Adam made the process simple and straightforward, no unnecessary steps or stress. It was a smooth overall experience

Nice and simple experience. Adam helped keep things easy. Everything went fine. Thanks to Tarek

Adam was very helpful and easy to work with. The whole process was simple and smooth without any complications. I appreciate the support

Worst car buying experience ever. It took 4 weeks since purchase for them to get a key for the used car.here is a list of the empty promises : 2 free oil changes More oil changes Weatherproof floor mats (After the service experience I would not trust them to do basic oil changes) I had the car for 1 week, scheduled service to get some issues fixed under warranty. Its been over a week with absolutely no communication about the status of the car. Service agent said he didn't even know about the car being there. Said he would call back and never did. I called to escalate to the service manager, manager never called either. The lot has so many cars there is no where to park. Its just an uncomfortable place to be honest. They will say anything in person to apease you but it is all just xxxxxxxx. At this point I am asking them to cover my insurance premium for the months they have had my car, since they have had it longer than I have. Update: I dropped the car off March 27th and still have not had any updates on the status of the car. Today is April 20th. I still dont have my car. @Hyundai_of_dundalk_owner your empty words are meangless. If you cared about customers you would contact them about the status of service. I have heard the words "escalated" so many times I am starting think your service department doesn't know what that word means.

I had a very frustrating experience with Hyundai of Dundalk service department. I brought my car in because of an issue my oil light on, and was told nothing was wrong with the oil but I needed new spark plugs. I was charged $209 for the repair—only to receive a call the next day saying that the spark plugs were not the problem. That’s unacceptable. I paid for a service that didn’t address the actual issue, and now I’m left questioning the accuracy of their diagnostics. On top of that, communication was extremely poor. When I made the appointment, no one mentioned they were running 48 hours behind in service. I had to call approximately 15 times just to get an update. That level of unresponsiveness is incredibly frustrating and unprofessional. I ask to speak with the service manager named Marcos, and unfortunately, the experience did not improve. Overall, I feel like my time and money were not respected. The operator who answers the phone, Tina, was a total waste of time. I would not recommend this service department based on my experience. Customers deserve accurate diagnostics, honest communication, and basic responsiveness—none of which I received.